Highgate Foods Ltd. has been a client of RCM from its inception. The service has improved over the 15 years and value added was significantly enhanced when RCM introduced computers to its operation, which at that time was a radical and expensive move. Primary considerations for retaining RCM's contract are: RCM's efficiency facilitates Highgate's "just-in-time" operation; the flexibility to re-negotiate as business cycles change; RCM provides constant, accurate communication as well as their ability to predict and fix problems.

For over 12 years RCM's unique strategy has contributed significant value and prevented costly problems. Their approach has been to foster a partnership with Nestlé that provides them with an intimate knowledge of our requirements. The partnership is mutually beneficial and ensures Nestlé's purchasing and operating procedures are constantly modernized.

Rosh Marketing secured the services of RCM in 1991 and has had no need to seek alternatives, despite the fact that over 50 Customs Brokers have offered their services (many offering significant discounts). The admirable attention to detail and unusually high quality of service are more valuable than a short-term discount. Any problems which arose were solved immediately and did not cost Rosh Marketing.

Air Jamaica has been using RCM's services since 1996 and Mr. Nevers has had direct interaction with RCM for 2 years in his present position. As a professional, he constantly seeks cost saving alternatives, but feels it is prudent to continue utilizing RCM's services. The Air Jamaica/RCM relationship is mutually beneficial, as solutions are sought bi-laterally. RCM was contracted to handle the bulk of Air Jamaica's business.

Dunn's Equipment Engineering Ltd. started working with RCM in 1998. RCM's excellence circumvents obstacles, thus avoiding costly delays. The anticipated duties of any Customs Broker have consistently been exceeded by RCM. This precludes Dunn's Equipment Engineering Ltd. terminating this very cost-effective relationship; instead we rely on RCM's advice everytime.

Challenger Transport Co. Ltd. has had only three months exposure with RCM. Another RCM client referred them after hearing of costly Customs errors and a delay being experienced by Challenger Transport Co. Ltd. with another Customs Brokerage firm. RCM's team has thus far been professional, efficient, accessible and impressive and communication is excellent. Although the exposure has only been three months, RCM's performance appears to be the norm rather than a quick romance: the romance is still good .